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Interaction of applications can make support queries difficult as vendors take a "not mine" approach to problem solving.  Naber Networks has years of experience with a variety of standards that can keep vendors to industry standards. Knowledge of standards, RFCs, and practices using packet capture tools can dispel the cloud of who is responsible.

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A logical approach can clarify issues. Beginning with clearly defining the fault domain removes some variables. Identification of the involved services and connections begins the process. Capture tools provide confirmation that communication is occurring, ruling out networking as a possible cause. Content of the messaging, query and response, then becomes the crux of the issue. Up to this point typically falls within the purview of the corporate support team. This is typically where the "not me" problem begins.

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Naber Networks understands protocols and packet content. With the knowledge gained over years experience, the complex can be made to look simple. RFCs are not infallible, often in these situations there is ambiguity as to interpretation of required versus optional parameters. This knowledge brings clarity to convoluted problems. 

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Contact Naber Networks for more information on how this knowledge and experience can be of benefit to your network team.